Pediatr. praxi. 2013;14(4):267-269

The care quality evaluated by parents of child-patients

Mgr.Dana Valušová¹, doc.PhDr.Darja Jarošová, Ph.D.²

¹ Zdravotnická záchranná služba Moravskoslezského kraje, stanoviště Ostrava &ndash, IBC

² Ústav ošetřovatelství a porodní asistence, Lékařská fakulta, Ostravská univerzita v Ostravě

Aim: The aim of the work was to determine how the quality of nursing care is evaluated by parents of child patients hospitalized in Ostrava

hospitals.

Methodology: The survey group was comprised of 227 respondents, there of 71 parents from University Hospital Ostrava, 90

from Municipal Hospital Ostrava, 66 respondents were from Vítkovice hospital. The survey was carried out by standardized evaluation

tool of Picker’s dimensions of quality, modified by for persons accompanying hospitalized child patients.

Results: In all studied hospitals

assess quality of care parents mostly as good. The problem areas included noisiness at night time, insufficient cleanliness of the rooms,

toilets and shower baths. Some parents were also dissatisfied with the quality of food, lacked publication of the menu, perceived the

time of putting the child to hospital bed during admission as too long, there was also a problem with availability of services.

Conclusion: Parents of hospitalized children are an important part of the treatment regimen of children, so it is important to know their satisfaction

with the care provided to respond to the identified shortcomings and, if possible, eliminate them.

Keywords: parents, hospitalized children, quality of care, Picker’s dimensions of quality

Published: August 29, 2013  Show citation